Privacy Policy
1. Introduction
This Privacy Policy applies when you open or use the Futurecash platform/app, which is owned and operated by Betheone Lending Nigeria Limited, while the licensed entity is Nature Lending Nigeria Limited, a corporation fully licensed under the laws of the Federal Republic of Nigeria. We ("Futurecash", its operators, and affiliates) understand the importance of privacy and are committed to protecting your personal information. This Privacy Policy (hereinafter referred to as the "Policy") explains how we collect, use, disclose, and protect your personal data. Please read this Policy carefully to understand our practices regarding your personal information. In this Policy, "we," "us," and "our" refer to the App and its operators, while "you" and "your" refer to the user of our services.
This Privacy Policy explains to our users or potential users of our policies on your privacy rights regarding our collection, use, storage, processing, disclosure and protection of your information when you use Futurecash and its services. We collect personal information only when it is necessary and relevant to our transactions with you. We will use the data and information you have provided to us only in the ways described in this Privacy Policy and solely for the purposes specified. To safeguard the security and confidentiality of your personal data, we implement appropriate technology and measures and are always continuously upgrading our technology for this purpose. We retain your information only for as long as the law permits and requires or as needed for the purposes for which it was collected.
2. Personal information collection
You may be asked to provide details necessary to establish your identity when you sign up with Futurecash to create an account or use our products/services via the app. It may include:
(1) Identity information: your full name, date of birth, home address detail, gender;
(2) Contact information:such as mobile numbers, email addresses;
(3) Financial related information: bank account details, work information, company name, company address, monthly income;
(4) Device information: such as your device type, device name, language setting, region, operating system, browser type, IP address and battery information;
(5) Emergency contacts: information of your 2 emergency contacts, including their relationship with you and their phone numbers. This information is only and solely used for verifying your identity, assessing eligibility, analyzing credit risks and preventing frauds;
(6) Other information: location, calendar, Installed application, financially-related SMS data, app usage data, and any other data generated or provided in connection with your use of our products/services.
We may collect personal data directly from you or from various sources, including your submissions, analysis of how you use and manage your account with us, government and regulatory authorities, law enforcement agencies, third parties, publicly available sources or registries, and information collected when you visit our websites, such as your device's IP address or data collected via cookies. Personal information and data will not be collected from you without your consent.
However, we will only collect this information after obtaining your consent to disclose your personal information, except where otherwise restricted. You may request to remove your data by reaching out to us through the email at help@futurecashloan.com.
3. Information accessed/collected when using Futurecash APP
In order for us to fully and effectively expedite the loan review and approval process and to determine your eligibility to avail our products/services, we may require access to the following permissions or information:
(1) SMS Data
Data Collection: with your consent, we will access your SMS data from inbox, which is financially related, and only from the latest six (6) months record. The accessed data will include sender, date, and content. The SMS data that is not useful for analyzing financial risks and/or is not related to your financial activities and/or is more than 6 months ago will be filtered and will not be collected or stored.
Purposes: above mentioned and collected SMS data will be only and solely used for verification and risk assessment purposes for us to evaluate your creditworthiness, assess your financial status and repayment capacities, check if you have multiple loans from other companies at the same time and analyze if there are potential fraud risks, so as to determine if you are eligible for our products/services.
Data processing: we strictly adhere to all applicable google policies, laws, regulations and Futurecash Privacy Policy. Your SMS data will always be processed in safe and confidential manners by us. With your consent, the data will be encrypted, uploaded to our dedicated server https://serv.futurecashloan.com via HTTPS protocol. You also have the right to refuse us the access to SMS permissions, but this may affect your overall experience when using our products/ services. You may also go to your device settings to enable or disable this permission at any time.
(2) Phone and Device Data
Data Collection: we collect the information about your device when you are using our app, including but not limited to your device name, model number, region and language settings, device identifier, device hardware and software information, IP address, status, usage habits.
Purpose: to uniquely identify the device and to ensure that unauthorized devices/persons do not act on your behalf to prevent possible fraudulent behaviors and to protect your account security.
Data processing: with your consent, phone and device data will be encrypted and uploaded to our dedicated server https://serv.futurecashloan.com via HTTPS protocol.
(3) Installed Application
Data Collection: with your consent, we collect data of the installed apps, such as the app name, app version, and the installed time on your device.
Purposes: we will use this data to enable user credit risk assessment,understand user behavior, and recommend personalized credit loans.
Data processing: with your consent, the data will be encrypted, uploaded and stored via our dedicated server https://serv.futurecashloan.com via HTTPS protocol.
(4) Calendar data
Data Collection: with your consent, we will access your calendar data, which is financially related. The accessed data will include event title, start date/end date, and event description. The calendar data that is not useful for analyzing financial risks and/or is not related to your financial activities will be filtered and will not be collected or stored.
Purpose: above mentioned and collected calendar data will be used only and solely for verification and risk assessment purposes for us to evaluate your creditworthiness, assess your financial status and repayment capacity. We can also write your loan due reminders to help you avoid late payments that could negatively impact your credit score.
Data processing: Your calendar data will always be processed in safe and confidential manners by us. With your consent, the data will be encrypted, uploaded to our dedicated server https://serv.futurecashloan.com via HTTPS protocol. You also have the right to refuse us the access to calendar permissions, but this may affect your overall experience when using our products/ services. You may also go to your device settings to enable or disable this permission at any time.
(5) App usage data
Data Collection: with your consent, we will access your app usage data. The accessed data will include your last app launch time, total usage duration, foreground and background status, and app installation and uninstallation.
Purpose: above mentioned and collected app usage data will be used only and solely for verification and risk assessment purposes for us to evaluate your creditworthiness. In addition, it will help prevent fraudulent activities.
Data processing: Your app usage data will always be processed in safe and confidential manners by us. With your consent, the data will be encrypted, uploaded to our dedicated server https://serv.futurecashloan.com via HTTPS protocol. You also have the right to refuse us the access to App usage data permissions, but this may affect your overall experience when using our products/ services. You may also go to your device settings to enable or disable this permission at any time.
(6) Battery
Data Collection: with your consent, we collect information about your battery level.
Purpose: To optimize application performance, reduce battery consumption, and extend device life span.
Data processing: with your consent, data will be encrypted and uploaded to our dedicated server https://serv.futurecashloan.com via HTTPS protocol.
(7) Location data
Data Collection: with your authorization, we will collect approximate location information based on network IP.
Purpose: to verify that your location is within our service area and to ensure account security, preventing unauthorized use of your information.
Data processing: with your consent, data will be encrypted and uploaded to our dedicated server https://serv.futurecashloan.com via HTTPS protocol.
(8) WiFi data
Data Collection: with your consent, we collect your WIFI information.
Purpose: To avoid data risks during use; this data is used to improve the latency of network requests and provide you with a better experience.
Data processing: with your consent, data will be encrypted and uploaded to our dedicated server https://serv.futurecashloan.com via HTTPS protocol.
4. Personal Information Collection Purposes
Throughout your use of our services, we may utilize, process, and/or disclose your personal data to Futurecash's affiliates, subsidiaries, and partner companies for any of the following permitted purposes ("Permitted Purpose"):
(1) To verify your identity;
(2) To conduct credit checks to assess and/or verify your creditworthiness and financial standing, process your application, and evaluate your suitability for the service/product. This may involve performing necessary background checks, including credit scoring and investigations, as well as data analytics. Personal data, such as financial information, may be shared with Futurecash by its partners for the aforementioned purposes;
(3) To manage and protect the security of your account with us;
(4) To record your credit history for your references;
(5) To communicate with you, such as sending updates and reminders related to your Futurecash accounts or orders, informing you of our latest promos, responding to your inquiries, addressing your complaints and disputes.
(6) To detect and investigate frauds, crimes, or illegal activities, and to use and disclose this information for investigations, prevention, prosecution, and compliance with regulations, including Know Your Customer (KYC) procedures.
(7) To collect any debts owed to us and to enforce your obligations.
(8) Others that are required by any law, regulation, order and/or guidelines.
5. Personal Information Update
You are responsible for keeping the personal information and data you provide to Futurecash accurate and up to date and for informing us of any changes. You have the right to review the personal data we have collected about you and request corrections. If there are changes to your personal information or if you believe the information we hold about you is inaccurate, incomplete, misleading, or outdated, please email your request to help@futurecashloan.com by attaching your name, valid ID number, details of your request, and any supporting documents. We will correct or update the information as soon as possible. To ensure the authenticity of your request, we reserve the right to ask for information or documentation from you to verify your identity and the validity of the request, as well as any other information related to the corrections requested.
6. Personal Information Disclosure
Your personal data will always be kept confidential. However, to provide you with effective and continuous products and services, and in accordance with applicable laws, regulations, and guidelines, you explicitly consent to us sharing, disclosing, or otherwise processing your personal data, in relation to your transactions with us, with the following parties:
(1) Futurecash agents and employees, holding companies, subsidiaries, affiliates;
(2) professional contractors, service providers, debt collection agencies and other agents with whom we have contractual agreements to perform certain functions and services on our behalf;
(3) national and local credit reporting agencies, credit reference agencies, rating agencies;
(4) any guarantor or security provider for the products and/or services we have provided to you;
(5) any authorities or regulators, including foreign regulators for the performance of their duties, or any party as required by law or any government, quasi-government, administrative body, court, or tribunal;
(6) any person connected to the enforcement or preservation of any of our rights under your agreements with us;
(7) any actual or potential participants, assignees, or transferees of our rights and/or obligations under any transaction between us and you.
7. Personal Information Removal
We will retain your personal information, registration, and transaction records with third-party data storage providers for the duration necessary to serve the Permitted Purposes. This retention period may also be applicable for the establishment, exercise, or defense of legal claims, or for legitimate business purposes, consistent with the standards of the applicable industry.
Your personal data will be destroyed in an irretrievable and unusable format in accordance with our physical and technical information security measures when retention is no longer permitted or required, or if we notice or reasonably suspect that the data is incomplete, outdated, false, or unlawfully obtained; is being used for unauthorized purposes; is no longer necessary for the purposes for which it was collected; or if you withdraw your consent and there is no other legal basis or overriding legitimate interest to continue processing the data.
We reserve the right to take necessary actions if we believe that such removal or cessation would hinder our ability to fulfill our obligations under applicable laws.
8. Withdrawal of Consent
You may express your objection to our continued collection, use, or processing of your personal data for any valid purpose at any time by contacting us at help@futurecashloan.com. This will serve as your means to disable or modify the permissions you had previously granted to us. However, this may impact your applications and/or our assessment of your creditworthiness. In such cases, we expressly reserve our legal rights and remedies.
9. Personal Information and Futurecash Account Deletion
If you want to stop using our service and delete your Futurecash account, you may go to Me - Other - Cancel Account to delete your Futurecash account on your own, or you may send a request email to help@futurecashloan.com, we will ask you to provide your account information and related proof to verify and validate your identity; after verification, we will delete your account and related data.
10. Personal Information Security
We will safeguard your personal information and data under our control by implementing appropriate security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or other related risks. These security measures will be in line with current data protection legislation and this Policy.
11. Rights of the User
You have the following rights as a data subject:
(1) You have the right to refuse or withdraw your consent to the collection and processing of your personal information.
(2) You have the right to be informed and to withhold your consent for further processing if there are any changes or amendments to the information provided to you. Once you notify us of your withdrawal of consent, no further processing of your personal data will occur, unless such processing is mandated by a subpoena, lawful order, or as required by government agencies.
(3) You have the right to request to correct or delete any information you believe is incorrect by logging into your account or submitting a formal request to us.
(4) You have the right to access your personal information in a reasonable way.
(5) You have the right to restrict and prevent the disclosure of your personal data, as well as to be notified of any potential breaches involving your personal information.
(6) You have the right to request for destruction of your personal information.
12. Queries and Complaints
Any queries, requests, concerns, complaints or exercise of your rights regarding the use of your Personal Information and data can be send to us at help@futurecashloan.com. Futurecash is committed to promptly acknowledging your complaint and will provide you with an estimated timeline for when you can expect a response.
13. Information Related to Children
We do not offer services to individuals under the age of 18. If you are a parent or guardian and know that your child has submitted personal data to us, please reach out to us. Should we discover that we have collected personal data from anyone under 18 without confirming parental consent, we will take action to delete that information from our servers. If you suspect that we may have information from or about someone under 18, please contact us using the details provided in the "Contact Us" section below.
14. Update of Privacy Policy
Futurecash may periodically update this Privacy Policy to reflect any changes in relevant laws and regulations, or any improvements on how we handle your personal information. Futurecash shall notify its users of any significant changes by posting a notice on the App or SMS or email. By continuing to use our products and services, you consent to the updated terms of this Privacy Policy.
15. User Consent and Acknowledgement
By providing us with your Personal Information and using the products and services offered by Futurecash, you hereby fully agree with this Privacy Policy, you acknowledge and consent that:
(1) You confirm that all information you provide is accurate and complete to the best of your knowledge.
(2) You authorize Futurecash to verify the information you have submitted.
(3) You consent to the use, processing, and/or disclosure of your Personal Information in accordance with this Privacy Policy to Futurecash, its affiliates, subsidiaries, and partner entities.
(4) You warrant that the consent of the individuals whom you declared as emergency contacts or references in your loan application with Futurecash have been acquired.
(5) You are aware that Futurecash might contact these references for verifying your identity and background checking.
IF YOU DO NOT AGREE TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN THE WAY THIS PRIVACY POLICY DESCRIBES, PLEASE DO NOT PROVIDE YOUR INFORMATION WHEN REQUESTED AND IMMEDIATELY STOP USING OUR PRODUCTS/SERVICES. BY CONTINUING TO USE AND ACCESS OUR PRODUCTS/SERVICES, YOU ARE ACKNOWLEDGING OUR RULES REGARDING YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
16. Contact Us
For any concerns regarding this Privacy Policy, you may contact us at: help@futurecashloan.com.